SLIM Blvd

Customer Help

Shipping Information

Everything you need to know about how your SLIM Blvd order is prepared, dispatched and delivered.

Placeholder policy copy — update processing windows, carriers and rates to match your live fulfilment setup before launch.

Order Processing

Orders are processed Monday through Friday, excluding public holidays. Please allow 1–3 business days for your order to be picked, quality checked and packed in our studio. Orders placed after 12:00pm EST begin processing the following business day.

During launches, restocks and promotional periods, processing may take up to 5 business days. You will receive a confirmation email the moment your order is dispatched.

Shipping Times

  • Standard: 3–7 business days after dispatch
  • Expedited: 2–3 business days after dispatch
  • Express: 1–2 business days after dispatch
  • International: 7–21 business days after dispatch

Delivery estimates begin once your parcel leaves our facility, not at the time of purchase.

Domestic Shipping

We ship to all 50 US states. Standard shipping is complimentary on orders over $55; orders below that threshold are charged a flat rate calculated at checkout. PO Box and APO/FPO addresses are supported with standard shipping only.

International Shipping

We currently ship to select countries worldwide. International rates are calculated live at checkout based on destination and parcel weight. Transit times vary by destination and local carrier performance.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes and customs handling fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total. Refused parcels returned to us due to unpaid duties are refunded less shipping and any carrier fees.

Tracking Information

A tracking number is emailed to you as soon as your order ships. Tracking can take up to 24 hours to display carrier scans. You can check your status at any time on our Track Your Order page.

Delayed Deliveries

Weather, customs inspections and peak carrier volume can occasionally delay a parcel. If your tracking has not updated for more than 7 business days, contact us at support@slimblvd.com and we will open an investigation with the carrier on your behalf.

Lost or Stolen Packages

Parcels marked as delivered but not received should be reported within 7 days of the delivery scan. We will file a carrier claim and, where a claim is upheld, reship or refund your order. SLIM Blvd is not liable for parcels stolen after a confirmed delivery scan where shipping protection was declined at checkout.

Incorrect Addresses

Please review your shipping address carefully at checkout. Address changes can only be made before dispatch — email support@slimblvd.com immediately with your order number. Parcels returned to sender due to an incorrect or incomplete address will be reshipped once the correct address is confirmed and reshipping is paid.

Need Help?

Our team is available Monday – Friday, 9:00am – 5:00pm EST and replies within 1–2 business days. Reach us at support@slimblvd.com.