Customer Help
Returns & Exchanges
We want every piece to fit and feel exactly right. If something isn't perfect, here's how to make it right.
Placeholder policy copy — adjust the return window, fees and return address to match your live operations before launch.
Return Window
Returns are accepted within 30 days of the delivery date. Requests submitted after this window cannot be processed. Holiday orders placed in November and December are eligible for an extended window through January 15.
Return Conditions
- Items must be unworn, unwashed and free of makeup, deodorant, perfume and pet hair.
- All original tags and hygiene liners must remain attached and intact.
- Items must be returned in their original packaging where possible.
- We reserve the right to decline returns that do not meet these conditions.
Exchange Policy
The fastest way to exchange is to place a new order for the size or colour you want and return the original item for a refund. This guarantees your replacement before popular sizes sell out. Direct size exchanges can also be requested through our returns portal, subject to stock.
Final Sale Items
Items marked Final Sale, gift cards, and clearance or archive pieces cannot be returned or exchanged unless faulty. Final sale status is clearly stated on the product page before purchase.
Damaged or Faulty Products
If your item arrives damaged, defective or incorrect, email support@slimblvd.com within 7 days of delivery with your order number and clear photographs of the fault. We will arrange a replacement or full refund, including shipping, at no cost to you.
Refund Timeline
Once your return arrives at our warehouse, please allow 3–5 business days for inspection and processing. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error.
How to Start a Return
- Email support@slimblvd.com with your order number and the items you'd like to return.
- You'll receive return instructions and a prepaid label where applicable.
- Pack the items securely with all tags attached and affix the return label.
- Drop the parcel at your nearest carrier location and keep the tracking receipt.
- We'll email you as soon as your return has been received and processed.
Contact Information
Questions about a return? Email support@slimblvd.com or call +1 (000) 000-0000. Our team is available Monday – Friday, 9:00am – 5:00pm EST.